Patient Experience Solutions Designed for Rural Healthcare

Understanding the patient experience is essential to improving care delivery, strengthening organizational performance, and meeting regulatory reporting requirements. Survey Solutions by ICAHN provides rural hospitals, clinics, and healthcare organizations with comprehensive patient satisfaction survey services designed specifically for the unique needs of rural healthcare providers.

Using fully digital data uploads, flexible survey delivery methods, and real-time reporting tools, Survey Solutions by ICAHN simplifies the survey process while providing meaningful insights that support quality improvement and patient engagement.

Comprehensive Survey Services

Survey Solutions by ICAHN offers a broad range of patient, employee, and organizational survey solutions, including:

  • CMS-approved patient satisfaction surveys

  • Customized survey development

Our services are designed to provide cost-effective, flexible solutions that help organizations gather actionable feedback and support continuous improvement efforts.

Patient Satisfaction Surveys

ICAHN offers patient satisfaction survey programs tailored specifically for small and rural hospitals and healthcare organizations.

Survey options are available in multiple formats, including:

  • Mail

  • Email

  • Text messaging

  • In-room tablet technology

Survey Solutions by ICAHN is a CMS-approved vendor for:

  • HCAHPS Mail-Mode Surveys

  • HCAHPS Web-Mail Mode Surveys

  • OAS CAHPS Mail-Mode Surveys

ICAHN submits required quarterly survey data directly to CMS on behalf of participating organizations.

Additional survey services are available for

  • Emergency Departments

  • Clinics and Rural Health Clinics

  • Outpatient Departments

  • Swing Bed Program

  • Nursing Homes

  • Home Health Services

  • Inpatient Rounding Programs

Dashboard

The Survey Solutions Dashboard provides real-time access to patient experience data and performance trends through an interactive reporting platform designed to support informed decision-making and quality improvement initiatives. Dashboard features include:

  • Real-time survey response tracking

  • Trend analysis and peer comparisons

  • National benchmark comparisons

  • Flagged response identification

  • Domain and question-level reporting

  • Written patients comments and feedback

  • Multiple reporting forms, including charts and graphs

Training and Support

Survey Solutions by ICAHN provides individualized client support, including one-on-one training and HIPAA-secure data upload processes to help organizations maximize the value of their survey data and reporting tools.

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Designed for Rural Healthcare

Survey Solutions by ICAHN was developed to provide rural hospitals and healthcare organizations with responsive service, flexible survey options, and meaningful reporting tools that support patient experience improvement and organizational success.