Simplifying the Survey Process

Survey Solutions by ICAHN offers an innovative approach to hospitals, clinics, and group practices across the country by using fully digital data uploads, multiple survey lines in many formats (mail, email, tablet, and text), and real-time reporting through an interactive dashboard.

ICAHN Survey Solutions offers

  • Comprehensive and cost-effective patient satisfaction surveys, designed specifically for critical access and small rural hospitals

  • Anonymous and customized satisfaction surveys for employees, physicians, and board members

  • Hospital or clinic mock surveys, providing an experienced team of on-site surveyors who present their findings in advance of the 'real' survey and provide next steps for rectifying any citations

Survey Solutions

Patient Satisfaction Surveys

ICAHN offers a comprehensive survey approach for small and rural hospitals and practices at a cost-effective rate, providing a streamlined data reporting structure to CMS and other agencies for further national benchmarking statistics.

We are a CMS-approved vendor for HCAHPS mail-mode and web-mail-mode surveys and for OAS CAHPS mail-mode surveys. We submit quarterly data to CMS on your behalf.

We offer patient satisfaction surveys for ED, clinics, outpatient departments, swing bed, nursing home, home health, and inpatient rounding. Our surveys are available in multiple formats – mail, email, text, and in-room tablet.

We provide one-on-one client training, a HIPAA secure process for data uploads, and an interactive dashboard to track and analyze your data.

Employee/Provider/Board Satisfaction Surveys

Gather feedback from key members of your hospital with anonymous surveys designed to help bring about positive change to your organization.

Dashboard

The Survey Solutions Dashboard provides real-time data trends, domain breakdowns, written comments and peer comparisons.

  • Track response rates

  • Track results from week to week

  • Results in multiple formats, including percentage tables and graphs

  • Compare with peer data

  • Compare with national benchmarks

  • View flagged survey responses

  • View comments from patients written on surveys

  • Breakdowns of each domain and question

  • Track quarterly trends in survey domains

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